Shipping policy

Shipping
All orders shipped by Hydrilla Gear will be shipped using FedEx, UPS, or USPS. All Items valued at $500.00 or more are shipped with a request for “Signature Proof of Delivery”. Once you have been notified that your shipment has been sent, please use the tracking information that we provided to insure that there will be an adult present (must be 18 years of age or older) that can sign for the delivery.

International Orders
It is mandatory that all sales placed from, or being shipped out of the United States must be done so over the phone. These orders will not be fulfilled without additional steps being taken by Hydrilla Gear or its employee’s to verify both the payment and delivery information is accurate and viable.

Free Shipping
Occasionally, we will offer free shipping on certain products. Only those items will ship for free. Any other items purchased during the same transaction that do not qualify for free shipping will be charged a shipping fee. Even if that item is placed in the same box as the item being shipped with no shipping charges. All items which qualify for free shipping will be shipped by the carrier of our choice. Any expedited shipping will be offered at an additional cost.

Delayed Deliveries
All in stock orders will ship within 1-3 business days. If you purchase an item that is out of stock at the time your order was placed, it will be handled accordingly. Hydrilla Gear will contact you and explain the current situation. We will work diligently to resolve any issue and stay in contact with the customer with any updates. Hydrilla Gear is not responsible for delays caused by the carrier.

Tracking numbers
All online orders that include a valid e-mail address will be sent an order acknowledgement. When the order is shipped from our distribution center you will receive a shipping confirmation via email to inform you of your order status.  Your shipping confirmation will include ship date, carrier and tracking number if applicable. Smaller items may be shipped using the United States Postal Service and may not have tracking information available. From time to time the software used within our system may not provide accurate shipping details. We suggest also using the carries website directly for confirmation of shipping details.