Refund policy
Shipping and Return Policy
Shipping
We ship our products using multiple carriers such as Fedex, UPS, or USPS. Any items valued at $500.00 or more are shipped with a request for “Signature Proof of Delivery”. Once you have been notified that your shipment has been sent, please use the tracking information that we provided to insure that there will be an adult present that can sign for the delivery. Once an item has been shipped with requested signature, we are unable to remove or change this option.
International Orders
We do not ship outside of the United States.
Free Shipping
We offer free shipping on certain products. With free ground shipping, Hydrilla Gear will choose the carrier. If you purchase multiple items and some of those items are currently not offered with free shipping, you will be charged for the shipping on those items regardless if they have been placed in the same box. Any expedited shipping will be an additional cost to the customer. Offer valid in the contiguous U.S. Only and does not include Saturday delivery. Offer not retroactive on prior purchases.
Exceptions: Due to dimension and weight limitations assessed by some carriers, orders made with an extraordinary amount of weight or large dimensions may be subject to a freight charge. A large bulk order of Power Poles, for example, may require a freight charge. Please call 1-800-8-FISH-IT or e-mail rich@hydrillagear.com if you think you may be placing an order that could incur a shipping charge. We will confirm if your order does need a freight charge and can supply you with a shipping cost for your purchase at that time.
Delayed Deliveries
All in-stock orders placed by 3 PM Eastern, Monday through Friday, ship the same business day. Some exclusions apply. If you purchase an item that is out of stock at the time your order was placed, it will be handled accordingly; Hydrilla Gear will contact you and explain the current situation. We will work diligently to resolve any issue and stay in contact with the customer with any updates. Hydrilla Gear strives for unsurpassed customer support. We understand that some things are out of our hands however will do our best to help in resolving an issue.
Tracking numbers
All online orders that include a valid e-mail address will be sent an order acknowledgement. When the order is shipped from our distribution center you will receive a shipping confirmation via email to inform you of your order status. Your shipping confirmation will include ship date, carrier and tracking number if applicable. Smaller items may be shipped using U.S.P.S. and may not have tracking information available.
Returns/Refunds
Prior to returning your items you must contact Hydrilla Gear for an RMA (Return Merchandise Authorization) number. You can return new, unopened items within 7 days after they have been delivered to you. Items must be returned in their original packaging. You will be responsible for paying all return shipping fees. All shipping fees Hydrilla Gear incurs for items sold and listed as free shipping will be held from the refunded amount. You may be assessed up to 20% restocking fee. If you are requesting a refund, the refund will be issued in the same method of payment that was used to purchase the merchandise. Returns will not be processed until the item is in Hydrilla Gear’s possession and has been reviewed. If a returned item is found to be damaged we will not be able to refund the charge. If Hydrilla Gear finds the item to be damaged and said item needs to be returned to the purchaser, all shipping fees will be covered by the purchaser. Any items left at Hydrilla Gear for more than 30 days from delivery will be considered forfeited merchandise. Hydrilla Gear reserves the right to dispose of forfeited items at its own discretion. Please see product information and description for any additional notes pertaining to returning the item.
Damaged or Defective Merchandise
If you receive damaged or defective merchandise, please contact us so we can work with the shipper, or the manufacturer to resolve the problem. Please contact our Customer Service Department at 1-800-8-FISH-IT
Product Warranty
All electronics that are covered by the manufacturer’s warranty should be returned to the manufacturer for replacement or repair. If you need our assistance in locating the manufacturers information, please contact our Customer Service Department at 1-800-8-FISH-IT.
Order Cancellation
Orders can only be cancelled if they have not been shipped. To cancel an order, you must contact customer service either by e-mail rich@hydrillagear.com or by telephone at 1-800-8-FISH-IT. If the item has been offered as free shipping any cancellation will result in the customer being responsible for the cost of shipping.
Purchasing Products without using a credit card.
If you do not wish to process your order online by submitting your credit card information, please contact our Customer Service Department at 1-800-8-FISH-IT.
Online Payment Options
We accept all major credit cards including Visa, Mastercard, American Express, Discover, and PayPal. All financing options are provided by a 3rd party institution. Hydrilla Gear has no role or affiliation with these companies. Any questions pertaining to 3rd party financing must be solely between the customer and institution.